FAQ - Customers

Can I buy from outside the UK?

Yes, we're happy to ship anywhere in the world.

I don't have PayPal. Can I still buy from Dizzyjam?

Yes - we accept ALL major credit and debit cards. Payment will be handled securely via PayPal, but you DON'T need a PayPal account. All you have to do is enter your card details. Sometimes PayPal tries to hide the credit card section to try to get you to sign up for a PayPal account, but it is there, usually on the left of the page.

How long will my delivery take?

We aim to dispatch all orders from Dizzyjam HQ within 5 days (excluding those pesky weekends and holidays). Then add on these estimated delivery times depending where you are:

UK 1st class post - 1 or 2 working days in most cases
Europe Airmail - 3 or 4 working days
ROW Airmail - 5 or 6 working days

Hey, I ordered a while back and nothing's turned up yet!

Very very rarely, Royal Mail or our international carriers deliver a bit slower than the promised times above. In those cases, here's what to do:

  • Wait a couple of days - most parcels will turn up, even if it is a few days later than expected.
  • Check your local post office / sorting office in case they couldn't deliver (especially if you live in flats or have a non-standard address).

The most common cause of delayed or non-delivered items is incorrectly or incomplete addresses.

If you are in the UK then Royal Mail will hold your order at the local delivery office for three weeks before returning it to us. This means it can take over a month to arrive back to us from when we sent it.

If you are outside the UK then you may need to be a little more patient. We regularly have undelivered items returned here 2 or 3 months after being dispatched. However, we will aim to resolve the issue before then. The best thing you can do to prevent this happening is make sure your address is as full and complete as possible.

If you don't have any luck with the above, then get in touch with us via the contact page, stating your order number and confirming your delivery address.

Please note Royal Mail only consider parcels to be lost after 15 working days from the due date (not the posting date), so we can't act until then.

Taxes

Dizzyjam is registered in the UK. Where you've requested delivery to a EU address, the price paid for the product and the delivery service will include UK VAT. To obtain a VAT receipt, please contact us after you have received your confirmation email. 

If you order products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.

Didn't find an answer to your question here? Submit your question using the feedback form. We'll get back to you as soon as possible.